Operations Associate

hace 3 días


San José, San José, Costa Rica Wns Global Services A tiempo completo

WNS Global Services - a global Business Process Management leader

Company Overview

At WNS Global Services, our mission is to enable clients to outperform with our passion for service and innovation. Our pursuit is to understand client needs, creating impactful solutions that drive agility and excellence into business processes.

Job Description

We are seeking an Operations Associate to pre-register and schedule patient appointments in a timely manner. The successful candidate will document patient requests, transfer calls to clinic areas when needed, and act as the first point of contact for patients navigating our system.

Key Responsibilities:

  • Pre-registering and scheduling patient appointments for assigned services.
  • Documenting patient requests in DentaPro to route to appropriate clinic resources.
  • Transferring calls to clinic areas when needed.
  • Acting as the first point of contact for patients navigating our system.
  • Verifying patient insurance eligibility prior to appointment and ensuring information is correct in the patient's file.

Requirements

  • High school diploma or equivalent required.
  • Up to six months experience in a call center environment preferred.
  • Effective verbal communication skills.
  • Details-oriented to extract information from provided records.
  • Comfortable with using computers.

Benefits

We offer a competitive salary range between $40,000-$60,000 per year, depending on experience, and a dynamic work environment that fosters growth and development. If you're a motivated individual looking to make a difference in a global organization, we encourage you to apply.


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