Customer Support Operations Associate

hace 2 meses


San José, San José, Costa Rica Emerson A tiempo completo
Customer Support Operations Associate

We are seeking a highly skilled Customer Support Operations Associate to join our team at Emerson. In this role, you will provide exceptional customer service and support to our customers, ensuring timely and efficient resolution of their inquiries and issues.

About the Role:

The successful candidate will be responsible for handling customer inquiries via phone, email, and chat, as well as resolving technical issues and providing product information. You will also be required to maintain accurate records of customer interactions and update relevant systems accordingly.

Key Responsibilities:

  • Provide exceptional customer service and support via multiple channels (phone, email, chat)
  • Resolve technical issues and provide product information to customers
  • Maintain accurate records of customer interactions and update relevant systems
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements:

  • High School Diploma or equivalent experience / GED from an accredited school or institution
  • Minimum Experience of 2 to 4 years in similar positions in sales support and customer service
  • Demonstrate strong computer and analytical skills using the complete Office Package
  • Understanding of Global Market relate to Channel Partners, Resellers and End Users.
  • Strong Problem-Solving skills
  • Ability to work under high demand environment.
  • Collaboration
  • Effective communication with customers, teammates and local or external leaders
  • Good handling of time management
  • Be focused, organized, and have consistency.
  • Written and verbal English skills
  • Autonomy and proactivity
  • Multitasking abilities
  • Detailed oriented

Preferred Qualifications:

  • Experienced working with SAP & Sales Force.

About Our Offer:

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, as well as a comprehensive benefits package including private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.

Why Join Us:

At Emerson, we believe that our success lies in the strength of our people; what sets us apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.


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