Technical Support Associate

hace 3 semanas


San José, San José, Costa Rica Syniverse A tiempo completo
About Us

Syniverse is a global leader in the telecommunications industry, connecting the world with innovative technology and services.

Job Summary

We are seeking an experienced Technical Support Associate to join our team in providing exceptional customer experience. As a Technical Support Associate, you will be responsible for analyzing customer issues and questions, taking appropriate action to resolve problems in a timely manner, and ensuring timely follow-up and resolution of customer requests.

Key Responsibilities
  • Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function.
  • Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.
  • Track customer reported problems following ticketing procedures.
  • Effectively work with internal resources and 2nd level support groups as needed for ticket resolution.
  • Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction.
Requirements

To be successful in this role, you will need:

  • A high school diploma or GED; a Bachelor's degree in communication or business is preferred.
  • No prior experience required; PC experience in a Windows operating environment with strong typing ability preferred.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred.
  • Excellent interpersonal, verbal, and written communications skills.
  • Ability to work with minimal supervision and, in some cases, such as off-peak hours, weekends, and holidays.
Compensation and Benefits

The estimated annual salary for this position is $55,000-$65,000, depending on location and experience. We offer a competitive total compensation package, flexible/remote work options, and a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.



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