Technical Support Specialist

hace 2 semanas


San José, San José, Costa Rica Tek Experts A tiempo completo

At Tek Experts, we're seeking a customer-focused Tech Support Engineer to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.

**Key Responsibilities:**

We're looking for a skilled professional to:

  • Provide technical guidance across teams to resolve complex technical problems for medium and large companies.
  • Maintain detailed documentation for all cases, including queries, process steps, and resolutions.
  • Mentor junior support engineers as needed.

**Requirements:**

  • 1+ year of technical and customer support experience.
  • 85% English language proficiency (oral and written).
  • Basic knowledge of virtualization and network connectivity.
  • Proficiency in tools such as TS Tools, Task Manager, Regedit, and HAR file analysis.

**What we offer:**

As a member of our team, you'll have the opportunity to work on challenging technical cases, collaborate with a talented team, and contribute to the growth of our company. If you're passionate about technology, customer support, and continuous learning, we encourage you to apply.



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