Technical Support Specialist
hace 3 semanas
We're looking for a skilled Technical Support Specialist to join our team at Tek Experts. As a key member of our Azure Platform Technical Support team, you'll provide world-class technical support to Microsoft commercial and enterprise clients.
Key Responsibilities:
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Mentor junior support engineers as needed or requested by management.
Qualifications:
• You're technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
• You love technology, understand it, and are adept at using it.
• You're proficient in both written and oral English.
• You enjoy solving complex technical issues.
• You're customer-obsessed, take the initiative, and exceed expectations.
Requirements:
• +1 year of technical and customer support experience.
• +85% English level both oral & written.
• Basic knowledge of virtualization.
• Network basic connectivity.
• TS Tools, Task Manager, Regedit, .har file.
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