Technical Support Specialist

hace 2 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

Amazon Support Services Costa Rica Srl seeks a highly skilled and proactive Technical Support Specialist to join our BSX Support Engineering team. As a key member of our team, you will provide expert support engineering and troubleshooting services, addressing issues related to book shopping experience.

Key Responsibilities

  • Collaborate closely with STT teams/QAE team in resolving tickets that align with the specified service level agreements.
  • Oversee production builds, manage tools, and configure systems to facilitate smooth software product releases and ensure successful deployments.
  • Develop tools to aid operations and maintenance.
  • Report system and support status.

Requirements

  • 2+ years of software development, or 2+ years of technical support experience.
  • Experience scripting in modern program languages.
  • Experience troubleshooting and debugging technical systems.
  • Strong problem-solving skills with a passion for resolving complex technical issues.
  • Ability to thrive in a fast-paced environment, maintaining composure under pressure.
  • Strong communication skills and a customer-focused mindset.
  • Knowledge of operational tools and systems.

About the Team

The BSX Support Engineering (SE) team plays a crucial role as the first line of defense for all production and customer impacting issues for our esteemed brands. Our mission is clear - to provide a seamless and delightful experience for our customers while maintaining optimal efficiency and cost-effectiveness for our development teams.

Location

San Jose, SJ, CRI



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