Technical Support Specialist

hace 1 semana


San José, San José, Costa Rica Tek Experts A tiempo completo

Overview:

We're seeking a customer-oriented Technical Support Specialist to work on behalf of our client, resolving complex customer cases. You'll collaborate with colleagues to continuously improve and deliver exceptional customer service.

Responsibilities:

Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.

Maintain documentation for all cases, including queries, process steps, and resolutions consistent with customer commitments and prescribed protocols.

Mentor junior support engineers as needed.

Requirements:

85% English level

9th grade or high school diploma

Understanding of databases and query language

Basic knowledge of virtualization (cloud)

Programming Language: C++/C#/JAVA/Python

Objects Oriented Paradigm Knowledge



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