Technical Support Specialist

hace 1 mes


San José, San José, Costa Rica Tek Experts A tiempo completo

Seeking a customer-focused Technical Support Specialist to work on behalf of our client, resolving complex customer cases. Collaborate with colleagues to continuously improve and deliver exceptional customer service, providing quick and accurate support for escalated cases.

**About Our Team**:

Tek Experts is a tech services and support company delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.

**Responsibilities**:

As a key member of the Azure Platform Technical Support (APTS) team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. This experienced team supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery.

**This Role Will**:

Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases. Maintain documentation for all cases, including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

**Requirements**:

**APTS is a good fit for you if**:

You're technically proficient, with higher education classwork in IT or technical work, or experience with enterprise support. You love technology, understand it, and are adept at using it. You're proficient in both written and oral English. You enjoy solving complex technical issues and are customer-obsessed, taking the initiative and exceeding expectations.

**In this role**:

85% English level. 9th grade or High school diploma. Windows Server & Active Directory Knowledge. Basic Scripting (PowerShell or python). TS Tools, Task Manager, Regedit,.har file. Network basic connectivity.



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