Technical Support Specialist
hace 3 semanas
Why ClearSource?
ClearSource is a people-driven organization that prioritizes delivering exceptional customer experiences every day. Our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy - define our DNA and make us a great company to work for. We support all our employees in helping them realize their greatest potential.
We are seeking an exceptional Technical Support Specialist to work with our Technical Support Experts. If you have a technical savvy mindset and want to join a company with a fantastic work culture, then this opportunity is for you.
Enjoy these outstanding perks and benefits:
- Competitive salary: $50,000 - $70,000 per annum
- Medical and dental Insurance (with free dependents)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
About the Role:
The Technical Support Specialist will be primarily accountable for resolving customer issues in a manner that minimizes the customer's time and effort required, to achieve resolution and leaves the customer feeling valued and not deemed as a mere number. As a Technical Support Specialist, you will need to continually touch base with your Team Lead, and review the data of your Key Performance Indicators (KPI's), i.e. 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels.
You will be responsible for making sure that KPIs are being met consistently. The best person for this position is one who can successfully do the balancing act of knowing what their personal talents and skill sets are and use them to the best of their potential; take coaching from a superior constructively; and at the same time be able to successfully make the customer happy.
Requirements:
- High school diploma
- 1-year experience in call center setting
- Technical Troubleshooting experience
- B2+ or above, English Level
- Ability to take the training on-site for 3 weeks
- Must have an Internet service, connected to a network cable, which guarantees:
- Download speed: 20Mbps
- Upload speed: 15Mbps
- Latency: 20Ms or less
-
Technical Systems Specialist
hace 2 meses
San José, San José, Costa Rica Northwind Technical Services A tiempo completoCompany Overview: Northwind Technical Services is a leading provider of innovative solutions in automation and technical services.Estimated Salary Range: $80,000 - $120,000 per annumJob Description: As a Technical Systems Specialist at Northwind Technical Services, you will play a vital role in ensuring the safety, financial, and technical success of our...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryAmazon Support Services Costa Rica Srl seeks a highly skilled and proactive Technical Support Specialist to join our BSX Support Engineering team. As a key member of our team, you will provide expert support engineering and troubleshooting services, addressing issues related to book shopping experience.Key ResponsibilitiesCollaborate closely with...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we are seeking a highly skilled Technical Support Specialist to join our Customer Service & Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex customer technical issues related to cloud security and networking.Key Responsibilities:Investigate and resolve complex customer technical...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is seeking a Technical Support Specialist to own, troubleshoot and solve customer technical issues. This role offers an opportunity to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.About the RoleThis position is part of Microsoft's Customer Experience &...
-
Technical Support Specialist
hace 2 días
San José, San José, Costa Rica Oracle A tiempo completoOracle is seeking a skilled Technical Support Specialist to join our Support organization.About the Role:This is an exciting opportunity for a highly motivated and customer-focused individual to deliver post-sales support and solutions to Oracle customers.Key Responsibilities:Resolve post-sales non-technical customer inquiries via phone and electronic...
-
Technical Support Specialist
hace 2 días
San José, San José, Costa Rica Tek Experts A tiempo completoOverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Tek Experts. As a key member of our Cybersecurity & Resiliency team, you will be responsible for providing technical guidance and support to our customers.About the RoleThe ideal candidate will have 2-3 years of experience in technical support, customer success,...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Zuora A tiempo completoAbout the RoleZuora is seeking a highly skilled Technical Support Specialist to join our Global Customer Support team.As a Technical Support Specialist, you will be responsible for providing exceptional customer support to Zuora customers, ensuring they have a positive experience with our products and services.You will work closely with our engineering and...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completoAt Tek Experts, we're seeking a skilled technical support specialist to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.**Key Responsibilities:**Provide technical guidance across teams by...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Wipro Limited A tiempo completoWipro Limited is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to clients, resolving complex issues, and ensuring seamless process execution.About the RoleThis role offers a competitive salary of $65,000 per year, commensurate with...
-
Technical Support Specialist
hace 6 días
San José, San José, Costa Rica Sykes Costa Rica A tiempo completoCompany OverviewSykes Costa Rica is a leading customer service provider with a passion for delivering exceptional experiences.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team in Sykes Costa Rica. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. Key Responsibilities:The successful candidate will provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. This includes resolving complex technical problems for...
-
Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Wipro Limited A tiempo completoJoin Wipro Limited, a leading global IT services company, in the exciting role of Technical Support Specialist. As a key member of our team, you will provide top-notch technical support to clients and ensure seamless issue resolution.Key Responsibilities:- Provide expert technical assistance to clients via phone, email, or chat- Troubleshoot complex...
-
Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoAt Tek Experts, we're seeking a customer-focused Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. As a key member of our global team, you'll provide exceptional technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.This role is an excellent opportunity for...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Intel A tiempo completoJoin Intel as a Technical Support SpecialistIntel is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT team, you will be responsible for delivering exceptional support to end-users, ensuring seamless adoption and utilization of Microsoft 365 technologies. Your expertise will enable the delivery of high-quality...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completo**About the Role**We're seeking a Technical Support Specialist to join our Microsoft Intune team. As a member of our team, you'll work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.**Responsibilities**The Microsoft Intune team provides reactive support for mobile...
-
Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoAre you passionate about technology and customer service? Do you thrive in a fast-paced environment where no two days are the same?Tek Experts is seeking a skilled Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you will provide world-class technical support to Microsoft commercial and...
-
Syniverse Technical Support Specialist
hace 5 días
San José, San José, Costa Rica Syniverse A tiempo completoJob OverviewSyniverse is a leading provider of cloud-based services and technologies for the world's most connected companies. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer support and ensuring that our customers' technical needs are met.
-
Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoCompany OverviewTek Experts is a technology services and support company that delivers specialized and unique solutions for clients. Our agile, relationship-based support helps large enterprises thrive.About the RoleWe're seeking a customer-oriented Technical Support Specialist to work on behalf of our client to resolve complex customer cases. This role...
-
Cloud Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoJob OverviewThe role of a Cloud Technical Support Specialist is to provide expert-level technical support for customers experiencing issues with Microsoft cloud products.This position requires a strong understanding of cloud computing, problem-solving skills, and the ability to work effectively in a team environment.
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completoWe're seeking a skilled Technical Support Specialist to provide expert guidance across teams and resolve complex technical problems for medium and large companies. This role is ideal for someone who loves technology, has higher education classwork in IT or technical work, and is proficient in both written and oral English.Key Responsibilities:Provide...