Technical Support Specialist

hace 2 días


San José, San José, Costa Rica Tek Experts A tiempo completo

At Tek Experts, we're seeking a customer-focused Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. As a key member of our global team, you'll provide exceptional technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.

This role is an excellent opportunity for experienced technical professionals who thrive in collaborative environments and are passionate about delivering world-class support. You'll work closely with colleagues to identify areas requiring expertise and resolve complex technical problems for medium and large companies.

Responsibilities:

  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.

Requirements:

  • A minimum of 1 year of experience in technical support roles.
  • 9th grade or High school diploma.
  • Basic knowledge of virtualization.
  • Programming knowledge.
  • Open-Source Technologies knowledge (Java, Python, PHP, Linux).

The estimated salary for this role is around $60,000 - $80,000 per year, depending on location and experience.



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