Technical Support Specialist
hace 1 mes
At Tek Experts, we're seeking a skilled Technical Support Specialist to join our Critical Situation Management & Escalation Team (CMET). As a key member of our team, you'll play a vital role in delivering exceptional customer service and support to our premier enterprise clients.
Key Responsibilities:
- Provide timely and effective communication to customers throughout the issue resolution process.
- Gauge the severity of incidents and use appropriate conflict resolution techniques as needed.
- Collaborate with cross-functional teams to ensure timely and accurate issue resolution.
- Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly.
Requirements:
- Familiarity with Microsoft products, programs, and services.
- Customer service experience and a desire to learn new technical skills.
- Strong negotiation and problem-solving skills.
- Excellent multi-tasking and organizational skills.
- Proficiency in written and oral English.
Preferred Qualifications:
- Up to 1 year of experience in customer service, customer support, or technical support.
- Proficiency in English language (at least 85% or B2).
- Some higher-level education preferred.
About Tek Experts:
We're a tech services and support company focused on delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryAmazon Support Services Costa Rica Srl seeks a highly skilled and proactive Technical Support Specialist to join our BSX Support Engineering team. As a key member of our team, you will provide expert support engineering and troubleshooting services, addressing issues related to book shopping experience.Key ResponsibilitiesCollaborate closely with...
-
Technical Systems Specialist
hace 4 semanas
San José, San José, Costa Rica Northwind Technical Services A tiempo completoCompany Overview: Northwind Technical Services is a leading provider of innovative solutions in automation and technical services.Estimated Salary Range: $80,000 - $120,000 per annumJob Description: As a Technical Systems Specialist at Northwind Technical Services, you will play a vital role in ensuring the safety, financial, and technical success of our...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we are seeking a highly skilled Technical Support Specialist to join our Customer Service & Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex customer technical issues related to cloud security and networking.Key Responsibilities:Investigate and resolve complex customer technical...
-
Technical Support Specialist
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is seeking a Technical Support Specialist to own, troubleshoot and solve customer technical issues. This role offers an opportunity to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.About the RoleThis position is part of Microsoft's Customer Experience &...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Microsoft A tiempo completoAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Microsoft. In this role, you will be responsible for delivering exceptional customer support by troubleshooting and resolving technical issues.Key ResponsibilitiesProvide timely and effective support to customers via various communication channelsCollaborate with internal...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Zuora A tiempo completoAbout the RoleZuora is seeking a highly skilled Technical Support Specialist to join our Global Customer Support team.As a Technical Support Specialist, you will be responsible for providing exceptional customer support to Zuora customers, ensuring they have a positive experience with our products and services.You will work closely with our engineering and...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completoAt Tek Experts, we're seeking a skilled technical support specialist to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.**Key Responsibilities:**Provide technical guidance across teams by...
-
Technical Support Specialist
hace 4 semanas
San José, San José, Costa Rica Wipro Limited A tiempo completoWipro Limited is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to clients, resolving complex issues, and ensuring seamless process execution.About the RoleThis role offers a competitive salary of $65,000 per year, commensurate with...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Tek Experts A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. Key Responsibilities:The successful candidate will provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. This includes resolving complex technical problems for...
-
Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Clearsource A tiempo completoWhy ClearSource?ClearSource is a people-driven company with a focus on delivering exceptional customer experiences every day. Our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy – define our DNA and make us a great company to work for. We support all our people in helping them realize their greatest...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Intel A tiempo completoJoin Intel as a Technical Support SpecialistIntel is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT team, you will be responsible for delivering exceptional support to end-users, ensuring seamless adoption and utilization of Microsoft 365 technologies. Your expertise will enable the delivery of high-quality...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Tek Experts A tiempo completo**About the Role**We're seeking a Technical Support Specialist to join our Microsoft Intune team. As a member of our team, you'll work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.**Responsibilities**The Microsoft Intune team provides reactive support for mobile...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Tek Experts A tiempo completoWe're seeking a skilled Technical Support Specialist to provide expert guidance across teams and resolve complex technical problems for medium and large companies. This role is ideal for someone who loves technology, has higher education classwork in IT or technical work, and is proficient in both written and oral English.Key Responsibilities:Provide...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Tek Experts A tiempo completoSeeking a customer-focused Technical Support Specialist to work on behalf of our client, resolving complex customer cases. Collaborate with colleagues to continuously improve and deliver exceptional customer service, providing quick and accurate support for escalated cases.**About Our Team**:Tek Experts is a tech services and support company delivering...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Technical Support Specialist to work on behalf of our client, resolving complex customer cases. You'll collaborate with colleagues to continuously improve and deliver exceptional customer service.Responsibilities:Provide technical guidance across teams by identifying areas requiring expertise on different modules of...
-
Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Wipro Limited A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Limited, a leading technology services and consulting company.Based in San Jose, Costa Rica, this role offers a competitive salary of approximately $60,000 per annum.About the CompanyWipro Limited is a global leader in digital transformation, providing innovative solutions...
-
IT Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Crg Solutions A tiempo completoCrg Solutions seeks a skilled IT Technical Support Specialist to join our team.As an IT Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure within our organization.The estimated salary for this position is $55,000-$65,000 per year.About UsCrg Solutions...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Microsoft A tiempo completoJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team in providing top-notch support for our customers. The successful candidate will be responsible for troubleshooting and resolving complex technical issues related to Azure Billing.
-
Technical Support Professional
hace 1 mes
San José, San José, Costa Rica Fullstack Labs A tiempo completoWe are a software consultancy that helps organizations build high-performing teams and deliver innovative digital solutions. Our company is dedicated to providing life-changing career opportunities, helping top companies achieve their goals through successful custom software development projects.**The Role:**We are seeking an experienced Technical Support...
-
Technical Support Specialist
hace 4 días
San José, San José, Costa Rica Capital Recruit A tiempo completoAbout Capital RecruitWe are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.Job Overview: Technical Support SpecialistThis role involves providing exceptional technical support,...