Technical Support Specialist

hace 4 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide technical support and troubleshooting services to clients via phone, email, and chat.
  • Resolve complex technical issues and escalate to senior engineers as needed.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies.

Requirements

  • Bachelor's degree in Information/Systems Engineering, Computer Science, or related field.
  • 2+ years of experience as a Support Engineer, Web Developer/Consultant, or Software Account Manager.
  • Excellent communication and problem-solving skills.
  • C1 English proficiency (advanced).

Additional Requirements

  • Full-time, non-virtual, permanent position based in Costa Rica.
  • Must be located and legally authorized to work in Costa Rica.
  • B1 proficiency or higher in Portuguese, French, Italian, and/or German.
  • Lean Six Sigma Yellow/Green belt.
  • SQL and Python knowledge.

About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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