Technical Support Specialist
hace 4 semanas
At Tek Experts, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our Azure Platform Technical Support team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
**Key Responsibilities:**
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Mentor junior support engineers as needed or requested by management.
**Requirements:**
• 2-3 years of technical and customer support experience.
• Higher-level technical education is preferred.
• Certifications relevant to the product are helpful.
**What We Offer:**
• A dynamic and collaborative work environment.
• Opportunities for career growth and professional development.
• A competitive salary and benefits package.
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