Technical Support Associate

hace 5 días


San José, San José, Costa Rica Clearsource A tiempo completo

Why ClearSource?

We are a people-driven company that values exceptional customer experiences. Our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy - define our DNA and make us a great company to work for. We support our people in realizing their greatest potential.

Technical Support Representative Opportunity

We are looking for an exceptional Technical Support Representative to work with our Technical Support Experts. If you have a technical savvy mindset and want to join a company with a fantastic work culture, then this opportunity is for you.

Key Responsibilities

As a Technical Support Representative, you will be responsible for resolving customer issues in a manner that minimizes the customer's time and effort required. You will need to continually touch base with your Team Lead and review your Key Performance Indicators (KPI's), including 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels.

Requirements

To be successful in this role, you will need:

  • High school diploma
  • 1-year experience in a call center setting
  • Technical troubleshooting experience
  • B2+ or above, English Level
  • Ability to take training on-site for 3 weeks
  • Internet service, connected to a network cable, with download speed: 20Mbps, upload speed: 15Mbps, and latency: 20Ms or less

What We Offer

Competitive salary

Medical and dental insurance (with free dependents)

Group life insurance

Paid time off (PTO)

Outstanding career growth

Passionate, energetic, and innovative work culture

Friendly, team-driven environment

Skills and leadership development


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