Technical Support Specialist for Enterprise Systems
hace 1 día
About 360Training
At 360Training, we are committed to providing innovative technology solutions that empower our workforce. We are seeking an experienced Technical Support Specialist to join our team.
Estimated Salary: $65,000 - $85,000 per year
Job Description:
The Technical Support Specialist will be responsible for providing technical support and assistance with computer systems, hardware, and software to our workforce. This individual must be able to communicate effectively to understand technical problems, as well as research, explain, and implement technical solutions.
Key Responsibilities:
- Provide Tier 1 and Tier 2 hardware and software technical support both onsite and remotely
- Maintain high level of customer service by providing timely responses and follow up as needed to ensure efficient resolution of technical issues
- Administer Microsoft 365 products and services including Exchange Online, SharePoint, OneDrive, Teams, Intune
- Manage user identity and access (including onboarding/offboarding), system/network updates, and endpoint anti-virus protection
- Develop and implement technical training procedures and documentation, maintain and contribute to technical knowledge base
- Manage and maintain Active Directory/Azure Active Directory
- Document and track support requests from inception through resolution using company ticketing system
- Manage and maintain inventory of technology assets
- Evaluate and recommend new technologies to improve efficiency and productivity
- Collaborate with IT team to ensure seamless integration of technical solutions
Requirements:
To be successful in this role, the ideal candidate should possess:
- Previous experience of 2+ years in an IT Helpdesk support or equivalent role
- Microsoft 365 Fundamentals and Microsoft 365 Modern Desktop Administrator Associate certifications preferred
- CompTIA A+ preferred
- ITIL Foundation certification desired
- Hands on experience with diagnosing and resolving basic technical issues
- Experience supporting Windows 10/11 and Mac OS
- Proficiency in English and ability to communicate effectively both orally and in writing
- Experience with Windows Active Directory and Azure AD (minimum 2 years)
- Basic networking skills including TCP/IP, DNS, DHCP, VPN, and troubleshooting LAN/WAN issues
- Experience with MDM solutions such as Intune and Microsoft Endpoint Manager desired
- Powershell scripting knowledge/understanding in support of automation desired
Benefits:
- Competitive salary range
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- A comprehensive benefits package including medical, dental, and vision insurance
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