Technical Support Specialist for Enterprise Solutions
hace 2 meses
Splunk is a leading enterprise software company that empowers organizations to turn data into action. We are seeking a skilled Technical Support Specialist to join our team and provide exceptional support to our customers.
**Estimated Salary: $120,000 - $180,000 per year**
As a Technical Support Specialist, you will be responsible for providing technical assistance to our enterprise customers, resolving complex technical issues, and collaborating with our engineering team to develop innovative solutions.
**Key Responsibilities:**
- Provide timely and effective technical support to our customers via phone, email, and chat platforms
- Analyze complex technical issues and develop creative solutions to resolve them
- Collaborate with our engineering team to develop and implement new features and enhancements
- Develop and maintain technical documentation and knowledge base articles
**Required Skills and Qualifications:**
- Bachelor's degree in Computer Science, Engineering, or related field
- 5+ years of experience in technical support or related field
- Strong understanding of UNIX, Windows, and Mac OS operating systems
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
**Benefits:**
- Competitive salary and bonus structure
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