Technical Support Specialist for Cybersecurity Solutions

hace 14 horas


San José, San José, Costa Rica Palo Alto Networks A tiempo completo
Job Overview

Palo Alto Networks is a leading cybersecurity company that requires a Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing technical support to our valued customers, ensuring their environments are secure and running smoothly.

Key Responsibilities
  • Provide technical support to customers and partners via various channels, including phone, email, and chat
  • Configure, troubleshoot, and provide best practices to customers on Palo Alto Networks products and solutions
  • Manage support cases from initiation to resolution, ensuring timely follow-ups and closures
  • Participate in technical discussions with cross-functional teams to improve product quality and customer satisfaction
  • Travel to customer sites as needed to expedite issue resolution
Required Skills and Qualifications

To be successful in this role, you will need:

  • Previous experience in a Technical Support environment, preferably with remote access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and authentication protocols
  • Excellent written and verbal communication skills, with the ability to detail complex technical issues to both technical and non-technical stakeholders
  • Strong analytical and problem-solving skills, with the ability to independently debug complex networks and identify root causes
  • Working knowledge of security services, including IDS/IPS, firewalls, and virtualization technologies such as AWS, Azure, VMWare, and OpenStack
Benefits

Palo Alto Networks offers a competitive compensation package, including benefits, opportunities for career growth and professional development, and a dynamic work environment that encourages collaboration and innovation.



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