Cybersecurity Technical Solutions Specialist
hace 5 días
SonicWall is a leader in cybersecurity and networking solutions, committed to innovation and customer success. Our team is dedicated to creating a diverse environment where talented individuals can thrive.
We are seeking a highly skilled Cybersecurity Technical Solutions Specialist to join our team in Costa Rica (remote). This role offers the opportunity to make a real impact in the world of cybersecurity.
Key Responsibilities:
Provide technical solutions and workarounds for end users with their issues on respective product lines.
Owning customer issues from beginning to resolution (handles in place).
Assist customers by diagnosing problems and providing resolutions for technical and service issues.
Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Recreate, identify, and provide input on unique or recurring customer problems.
Focusing on delivering a positive customer experience according to SonicWall standards.
Monitor and track issues to ensure accurate resolution.
Provide consistent feedback to the team on products supported.
Remain knowledgeable of SonicWall product line and related industry products and technologies.
Requirements:
Willing to work in a 24x7 environment.
Good understanding of Security, LAN/WAN topologies, and technologies.
In-depth knowledge of OSI Model, TCP/IP, Network Security basics.
Ability to work on a high-level stress and interrupt-driven environment.
Good understanding of L2-L7 networking protocols, major Operating Systems such as UNIX/Linux.
Demonstrated ability to use in-depth troubleshooting to resolve or workaround customer issues using troubleshooting tools i.e. Wire Shark, Netmon etc.
Routing and Switching knowledge will be an added advantage.
Education and Experience:
Bachelor's degree and at least 2 years of related experience; or an advanced degree without experience; or equivalent work experience preferred.
Bachelor's degree in Computer Science/Information Sciences/Electronic & Communications Engineering preferred.
Salary Estimate: $70,000 - $90,000 per year, depending on experience and qualifications.
Benefits: We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Location: Remote work available in Costa Rica.
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