Senior Cybersecurity Support Specialist

hace 2 días


San José, San José, Costa Rica Microsoft A tiempo completo

As a Senior Cybersecurity Support Specialist at Microsoft, you will play a critical role in delivering customer success and accelerating career growth. This is an exciting opportunity to join our Azure Security team, where you will troubleshoot technical issues, develop readiness content, and mentor new engineers.

The ideal candidate has 3+ years of technical support experience or IT experience, or a Bachelor's Degree in Computer Science with 1+ year of experience. Previous experience in technical support or customer-facing roles is also essential. Proficiency in troubleshooting technical issues and cloud-based security solutions is required, as well as experience providing support for Microsoft products or similar technologies.

This role requires the ability to meet Microsoft, customer, and government security screening requirements. As a Senior Cybersecurity Support Specialist, you will be responsible for responding to and resolving customer issues through problem-solving, collaboration, and research. You will also collaborate on cross-team and cross-product technical issues with resources from other groups.

In this role, you will have the opportunity to develop your skills and knowledge in product and process improvement. You will identify potential defects, provide feedback for product and tool improvement, and participate in case triage meetings. If you are a motivated and experienced technical professional looking to take your career to the next level, this is an excellent opportunity to do so.

We estimate the annual salary for this position to be around $85,000-$110,000 based on national averages and industry standards. However, please note that salaries may vary depending on factors such as location, experience, and qualifications.


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