Cybersecurity Engineer I Specialist

hace 5 días


San José, San José, Costa Rica Emerson A tiempo completo

About Emerson

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Emerson is a leading global technology and industrial company that provides innovative solutions for customers in a variety of industries.

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Job Description

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We are seeking a highly skilled Cybersecurity Engineer I to join our team. As a key member of our organization, you will be responsible for providing technical support for PWCS and Ovation software & hardware products, fostering a positive environment for work and professional growth, and working as a team player within the CCE to address basic customer cybersecurity questions and technical issues.

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Key Responsibilities:

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  • Provide technical support for PWCS and Ovation software & hardware products.">
  • Foster a positive environment for work and professional growth.">
  • Work as a team player within the CCE to address basic customer cybersecurity questions and technical issues.">
  • Maintain or improve customer satisfaction through group and individual effort.">
  • Manage and prioritize call records and workload; maintain accurate documentation of all support by utilizing the SMS database and other tools.">
  • Coordinate technical support processes and call escalation between various support organizations.">
  • Interface with Emerson Field Support Engineers, regional offices, and expert resources as needed to resolve issues.">
  • Perform base customer support activities as needed, including start-up and DCS commissioning at customer locations, consulting and assisting customers in development of cybersecurity plans and/or programs, and providing NERC CIP compliance support services.">
  • Continually and proactively increase one's technical capabilities, growing and establishing higher levels of expertise.">
  • Maintain product equipment, support labs, and group capital equipment.">
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Qualifications

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The ideal candidate will have a Bachelor of Science Degree in Engineering, Computer Science, or equivalent, and possess advanced troubleshooting skills, excellent oral and written communication skills, and the ability to work effectively with internal and external customers. Knowledge of Ovation and PWS cybersecurity solutions is desirable.

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Working Conditions

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This position requires up to 80% travel and availability to work different shifts, including holidays, nights, and weekends.

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Salary Information

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The estimated salary for this position is $85,000 - $110,000 per year, depending on experience.



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