Cybersecurity Solutions Engineer

hace 1 día


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

At Palo Alto Networks, we're on a mission to be the cybersecurity partner of choice. Our vision is a world where each day is safer and more secure than the one before. As a Cybersecurity Solutions Engineer, you'll play a critical role in helping us achieve this goal.

We're looking for someone with a passion for technical support and a knack for resolving complex issues. You'll work directly with our valued customers to address their post-sales concerns, using your expertise to analyze situations and data to identify solutions.

This is a unique opportunity to join a team that's dedicated to innovation and excellence. As a Cybersecurity Solutions Engineer, you'll have the chance to work on cutting-edge projects, collaborate with cross-functional teams, and develop your skills in areas like:

  • Technical troubleshooting and issue resolution
  • Configuration and best practices for remote access VPN solutions
  • Root cause analysis and fault isolation
  • Documentation and knowledge base management

You'll also have the opportunity to contribute to the development of new products and features, ensuring that our customers receive the best possible support. If you're a motivated and detail-oriented individual with a passion for cybersecurity, we want to hear from you

To succeed in this role, you'll need:

  • A strong background in technical support, with experience working with firewall central management systems and multi-factor authentication security systems
  • Expertise in remote access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and authentication protocols (LDAP, RADIUS, etc.)
  • Strong communication and problem-solving skills, with the ability to debug complex networks and troubleshoot issues
  • Experience with virtualization platforms like AWS, Azure, VMWare, and OpenStack
  • Bachelor's degree or equivalent military experience required

If you're ready to take your career to the next level and join a team that's shaping the future of cybersecurity, apply now to become a Cybersecurity Solutions Engineer at Palo Alto Networks



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