Cybersecurity Engineer

hace 7 horas


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

At Palo Alto Networks, we strive to be the cybersecurity partner of choice for our clients. As a Cybersecurity Engineer on our Focused Services team, you will have the opportunity to work closely with valued customers to address their complex post-sales concerns.

Your Career

You will be a critical thinker who can evaluate situations and data from multiple perspectives, utilizing your in-depth knowledge of network protocols and architectures. With strong networking skills, you will effectively communicate technical information to both non-technical and technical professionals.

Under Focused Services, you will be a dedicated customer advocate who provides tailored support, regular reviews, root cause analysis for critical issues, release review, upgrade planning, and quarterly business reviews. You will develop a deep understanding of your client's implementation and business priorities to proactively drive best practices and help improve their security posture.

Your Impact

  • Provide technical support to top-tier customers
  • Deliver customized troubleshooting, configuration guidance, and best practices
  • Manage support cases to ensure timely resolution with thorough documentation
  • Conduct multi-vendor troubleshooting on complex customer engagements and build positive customer experiences
  • Utilize fault isolation and root cause analysis skills to provide post-sales technical support
  • Identify product defects via lab replication and collaborate with engineering teams to improve software and hardware quality
  • Facilitate the hiring and onboarding process, train new hires, and enable process knowledge
  • Autor Technical Support Bulletins and technical documentation for training materials and problem-solving guides

Qualifications

We are looking for individuals with strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. A Bachelor's degree in Computer Science or a related field is required, along with experience in network operations, routing protocols, and VPN technologies.

Preferred Skills

  • Virtualization experience (AWS, Azure, VMWare, OpenStack)
  • Experience with Windows, MAC OS, and Linux
  • Multi-Vendor Exposure: Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/Intrusion Prevention Systems


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