Identity Support Engineer

hace 4 días


San José, San José, Costa Rica Sentinelone A tiempo completo

About Us:
SentinelOne is a leader in cybersecurity, revolutionizing threat prevention and detection with our XDR platform. Our patented AI models deliver autonomous protection, ingesting data in real-time to defeat every attack at every stage of the threat lifecycle.

We are a collaborative team driven by values: trust, accountability, relentlessness, ingenuity, and OneSentinel. We're seeking individuals who share our passion for innovative problem-solving. If you're enthusiastic about cutting-edge approaches, we'd love to discuss joining our global organization.

Job Overview:

As a Senior Support Engineer, Identity, you will be the primary interface between customers, field engineers, and development teams, handling technical issues on various platforms including Windows, Mac, and Linux.

Key Responsibilities:

  1. Provide step-by-step guidance to customers for resolving technical problems via written and verbal communication
  2. Participate in cross-functional teams and contribute to project success
  3. Analyze customer technical needs and document case activities with clear information
  4. Maintain exceptional customer satisfaction through professional, proactive, and personal service
  5. Escalate critical issues and roadblocks to the next tier of support
  6. Create accurate documents incorporating text and technical design diagrams
  7. Develop innovative ideas and challenge the status quo
  8. Participate in on-call rotation for assigned product teams

Requirements and Qualifications:

  • 5-7 years of experience as a technical support engineer
  • Experience in resolving customer problems
  • Knowledge of Network Topology/Layers, Networking Tools and Utilities, configuration, and troubleshooting
  • Familiarity with Kerberos, LDAP, GPO, and Active Directory (Azure and On-Prem)
  • Virtualization experience - KVM, HyperV, and VMware
  • Cloud knowledge - AWS and Azure
  • Windows troubleshooting and debugging skills
  • Windows Sysinternals Suite experience
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Active Directory attacks knowledge
  • Strong dedication to customer care
  • Excellent verbal and written communication skills
  • Ability to diagnose, troubleshoot, and debug customer problems

Compensation and Benefits:

The estimated annual salary for this position is $120,000-$150,000 based on industry standards and location considerations. SentinelOne offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.

EEO Statement:

SentinelOne is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or other applicable legally protected characteristics.



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