Enterprise Subscription Support Engineer

hace 3 semanas


San José, San José, Costa Rica Zuora A tiempo completo

We are seeking a skilled Enterprise Subscription Support Engineer to join our team at Zuora.

As an Enterprise Subscription Support Engineer, you will play a key role in providing exceptional support to our customers, ensuring their subscription business operates smoothly and efficiently.

You will be responsible for resolving complex technical issues, collaborating with cross-functional teams, and driving customer satisfaction through proactive issue resolution.

This is a challenging opportunity for someone who thrives in a fast-paced environment, can think critically, and possesses excellent communication skills.

We offer a competitive salary of $110,000 per year, commensurate with experience, and a comprehensive benefits package.

In this role, you will have the opportunity to work on a wide range of technologies, including cloud-based systems, SAAS architecture, REST API, and SQL.

If you are a motivated and experienced technical professional with a passion for delivering exceptional customer experiences, we encourage you to apply.

We are looking for someone with:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • At least 7 years of technical support experience, preferably in cloud-based systems and SAAS architecture
  • Experience with Kibana, Sumo, or other large-scale log management and analytics services
  • Proven track record of working with Technical and Network operations groups and Engineering to troubleshoot and triage 2nd-3rd tier support issues and escalations


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