Cloud Support Solutions Engineer

hace 3 semanas


San José, San José, Costa Rica Tek Experts A tiempo completo

Overview:
We are seeking an experienced Technical Support Engineer to join our Azure Platform Technical Support (APTS) team. This role provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.

This is a highly collaborative team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery. As a Cloud Support Solutions Engineer, you will work with customers to resolve complex technical issues, escalate cases as needed, and provide technical guidance across teams.

Responsibilities:

  • Escalate complex or atypical cases to higher-level technical support as needed
  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes

Qualifications:

To be successful in this role, you should have a strong technical background and experience with enterprise support. You should also possess excellent communication skills, both written and oral, and be proficient in English. Additionally, you should enjoy solving complex technical issues and be customer-obsessed.

Requirements:

  • Technical proficiency and higher education classwork in IT or technical work
  • Experience with enterprise support
  • Excellent written and oral communication skills
  • 85% English language proficiency
  • High school diploma
  • Network basic connectivity (10%-30%)
  • Understanding of databases query
  • Basic knowledge of virtualization (cloud) (30%)
  • Coding Basic Knowledge: PowerShell, Python, Json, C#

Estimated Salary: $80,000 - $120,000 per year, depending on location and experience. If you are a motivated and experienced Technical Support Engineer looking to take your career to the next level, we encourage you to apply.


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