Cloud Support Engineer
hace 3 días
Overview
Tek Experts is a technology services company dedicated to delivering innovative solutions for clients. We are a team of problem solvers, engagers, and creative thinkers who strive to help our customers succeed.
We are part of TeKnowledge, where innovation meets purpose. Our mission is to transform the tech landscape globally by providing advanced technology services, cybersecurity expertise, and technical skilling tailored to the unique needs of public and private sectors.
The Role
We are seeking a Cloud Support Engineer - Azure Specialist to join our global team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences with Microsoft.
Your primary focus will be on troubleshooting and resolving complex technical issues integrating multiple cloud capabilities, including Windows Azure, SQL Azure, and AppFabric. You will also contribute to case deflection initiatives, automation, and digital self-help assets to improve the customer and engineer experience.
In addition, you will provide ramp activities, knowledge sharing, technical coaching, and mentoring to ensure seamless handovers and knowledge retention within the team.
Responsibilities
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
- Identify cases that require escalation (either technically or strategically).
- Create and maintain incident management requests to product group or engineering group.
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
- Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
- Drive technical collaboration and engagement outside of customer support services.
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.
Requirements
- Minimum 1 year of experience in financial services and/or Technical Support experience, managing customers.
- Familiarity with Azure and/or compete cloud products (preferred).
- Knowledge of Excel: Pivot tables, Filters & look-up function (Desired).
- Demonstrable troubleshooting skills.
- Technical skills: Understanding of subscription management and billing platforms.
- College Student highly preferred.
Compensation
The estimated annual salary for this role is $85,000-$110,000, depending on location and experience.
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