Cloud Software Engineer for Customer Support

hace 1 mes


San José, San José, Costa Rica TIBCO A tiempo completo
Overview

Citrix and TIBCO recently merged to create Cloud Software Group, one of the world's largest cloud solution providers. We serve more than 100 million users globally, empowering them to work from anywhere.

We value diverse lived experiences, passion for technology, and the courage to take risks. Our team is empowered to learn, dream, and build the future of work.

About the Role

We are looking for a talented Cloud Software Engineer for our Customer Support Team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers.

As a Cloud Software Engineer, you will answer first-level incoming customer support requests in a fast-paced environment. You will assist customers with product-related queries, provide best practices and instruction on the use and application of features, and determine the customer's configuration opportunities and needs.

You will also work on issues that range from answering product questions to providing basic to intermediate technical support when the customer is having trouble using our product.

Key Responsibilities
  • Analyze and troubleshoot customer issues related to our products and services.
  • Develop and maintain knowledge articles to assist customers in finding solutions to common problems.
  • Collaborate with other teams to ensure seamless integration of our products and services.
Requirements

To be successful in this role, you will need:

Bachelor's Degree or equivalent experience in Computer Science, Information Technology, or a related field.

At least 1 year of experience in a technical support role within the service industry.

Background in computing (Mac & PC), networking, web browsers, PC troubleshooting, firewalls, and proxy servers.

Familiarity with GSuite and Microsoft Office suite, including Outlook, Excel, PowerPoint, and Word.

Case Management experience.

Preferred Skills

The following skills are a plus:

  • Basic Knowledge of Windows Server roles and features, IIS, AD, and DNS.
  • Basic knowledge of load balancing technologies (NetScaler preferred).
  • Basic knowledge in Javascript, Python, and PHP, API calls.
  • Basic knowledge conditional calculations.
  • Basic knowledge of troubleshooting web application and SSO set up issues.
  • Basic knowledge about Security Certificates.
What We Offer

We offer a competitive salary of $80,000 per year, based on your location and experience.

You will also receive a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We are an Equal Employment Opportunity employer and welcome diversity in our workplace.



  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Technical Support Specialist RoleWe are seeking a skilled Technical Support Specialist to join our team at Cloud Software Group. This role is ideal for individuals with strong problem-solving skills and the ability to communicate effectively with customers.The Technical Support Specialist will be responsible for providing technical support to customers via...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe provide cloud solutions for over 100 million users worldwide, making a difference in the lives of real people.Our team values diverse perspectives and encourages learning, dreaming, and building the future of work.We are on the brink of a significant evolution and growth, and we need your expertise to drive it forward.Job...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Empowering Customers with Exceptional SupportWe're seeking a highly skilled Cloud Technical Support Specialist to join our team at Cloud Software Group. This role will be responsible for delivering world-class customer support in a fast-paced environment, ensuring our clients receive the best possible experience.About Us:Citrix and TIBCO's recent merger has...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About the Role: As a Cloud Success Strategist at Cloud Software Group, you will be responsible for driving customer success and adoption of our cloud solutions.


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    We are seeking a skilled Cloud Software Product Specialist to join our team at Cloud Software Group, one of the world's largest cloud solution providers.Estimated annual salary: $85,000-$110,000About the RoleThis is a dynamic sales role that requires a customer-centric mindset and strong problem-solving skills. As a Cloud Software Product Specialist, you...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Job Overview">In this role, you will be the primary point of contact for customers requiring technical support. Your expertise in computing, networking, and Microsoft Office suite products will enable you to provide fast and accurate resolutions to complex issues.">Key Responsibilities:">">Provide timely and effective support to customers via various...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **About This Team**: Our team is a key component of Cloud Software Group, working to deliver cutting-edge cloud solutions to millions of users worldwide.**Job Description/Responsibilities**:As a Technical Operations Engineer, you will work independently on moderately complex projects, driving operational targets and contributing to department results. Your...

  • Cloud Software Engineer

    hace 4 semanas


    San José, San José, Costa Rica Datasite A tiempo completo

    Experience a dynamic work environment at Datasite, where innovative thinking and technical expertise come together. We're seeking a skilled Cloud Software Engineer to join our team.About the RoleWe're looking for a talented engineer who can design and develop scalable cloud-based solutions using modern technologies. As a key member of our development team,...


  • San José, San José, Costa Rica Intel A tiempo completo

    • We are looking for a skilled Cloud Software Development Engineer to join our System Simulation and Modeling team at Intel. This team is part of the Design Engineering Group, which transforms the way product firmware and software are developed, integrated, and tested in a modern distributed cloud computing environment.• As a Cloud Software Development...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We are seeking an experienced Technical Support Engineer to join our Azure Platform Technical Support (APTS) team. This role provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.This is a highly collaborative team who supports multiple products within the Microsoft...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    We are looking for a skilled Senior Support Solutions Expert to join our team at Cloud Software Group. This is a full-time position that offers a competitive salary of $80,000 per year.About the Role: As a Senior Support Solutions Expert, you will be responsible for providing top-notch support to our customers in a fast-paced environment. You will assist...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    At Cloud Software Group, we're shaping the future of cloud computing and making a real impact on people's lives. With over 100 million users worldwide, our innovative products help get work done from anywhere.About the RoleWe're seeking an experienced Senior Cloud Success Strategist to join our team. This is a challenging role that requires strong leadership...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    About the RoleAt Microsoft Corporation, we are seeking a skilled Senior Cloud Support Engineer to join our team and provide exceptional technical support to our Enterprise customers. This is a fantastic opportunity to work with a dynamic team and make a meaningful impact on customer satisfaction.Responsibilities:Provide top-notch technical support via phone...


  • San José, San José, Costa Rica Chat Assassins A tiempo completo

    Job DescriptionAs a Senior Software Engineer - Cloud Architect, you will be responsible for designing and implementing scalable cloud-based systems. Your expertise in cloud infrastructure and software development will enable our company to deliver high-quality services to our customers. Key Responsibilities:Design and implement cloud-based systemsDevelop and...

  • Cloud Support Engineer

    hace 4 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    OverviewTek Experts is a technology services company dedicated to delivering innovative solutions for clients. We are a team of problem solvers, engagers, and creative thinkers who strive to help our customers succeed.We are part of TeKnowledge, where innovation meets purpose. Our mission is to transform the tech landscape globally by providing advanced...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleWe are seeking an experienced Customer Support Specialist to join our Microsoft Cloud team. As a Technical Support Engineer, you will be responsible for resolving complex technical issues and providing exceptional customer service.Key Responsibilities:Resolve customer issues through problem solving, collaboration, and research.Develop and...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Engineer to join our Microsoft Intune team. As a member of this team, you will play a critical role in providing reactive support for mobile device management cases in the Azure cloud environment.Your primary responsibilities will include deploying internal configurations and policies that govern how...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    We are seeking a highly skilled software developer with a strong background in cloud infrastructure. The ideal candidate will have experience with cloud-based systems and a solid understanding of software development principles.Key Responsibilities:• Design and develop cloud-based software applications• Collaborate with cross-functional teams to ensure...


  • San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    Job Description: At {company}, we're seeking a skilled Senior Software Engineer to design and develop cloud-based systems. As a key member of our team, you'll work on creating scalable and efficient cloud architectures.