Technical Support Specialist for Cloud Solutions

hace 3 semanas


San José, San José, Costa Rica Tek Experts A tiempo completo
Job Overview

We are seeking a skilled Technical Support Engineer to join our Microsoft Intune team. As a member of this team, you will play a critical role in providing reactive support for mobile device management cases in the Azure cloud environment.

Your primary responsibilities will include deploying internal configurations and policies that govern how mobile devices interact with different Azure and operating system services. You will also collaborate with teammates and perform individual research to deliver policies that meet internal configuration requirements or are specified in the backend of a service.

Key Responsibilities
  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases, including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.
Qualifications and Requirements

To be successful in this role, you will need:

  • A high school diploma.
  • Technical Support experience.
  • Troubleshooting skills for Windows, Android, and iOS.
  • Knowledge of network basics.
  • Experience with Cloud and Active Directory.

The estimated annual salary for this position is around $75,000, depending on location and experience. If you are passionate about delivering exceptional customer service and have a strong background in technical support, we encourage you to apply.


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