Network Support Specialist

hace 4 días


San José, San José, Costa Rica Microsoft A tiempo completo
Job Description

We are seeking an experienced Network Support Specialist to join our team in Microsoft, focusing on cloud solutions. As a key member of our support team, you will provide technical assistance to customers, partners, and internal teams.

About the Role
  • You will work with customers to diagnose and resolve complex network issues, collaborating with cross-functional teams to ensure timely resolution.
  • With expertise in network administration, troubleshooting, and problem-solving, you will utilize your skills to identify root causes and develop effective solutions.
  • Additionally, you will participate in readiness programs, sharing knowledge and best practices with colleagues to enhance overall support quality.
Key ResponsibilitiesTechnical Support
  • Respond to and resolve customer inquiries regarding complex network issues.
  • Utilize advanced troubleshooting tools and methodologies to analyze problems and determine root causes.
  • Collaborate with internal teams to escalate or resolve highly complex issues.
Readiness and Product Improvement
  • Assist in implementing end-to-end readiness programs, developing content, and mentoring new engineers.
  • Provide feedback to senior engineers and product groups on product functionality and areas for improvement.
  • Identify potential defects and escalate to more senior engineers for resolution.
Requirements
  • 3+ years of technical customer support experience, with a focus on network administration and troubleshooting.
  • Strong knowledge of TCP/IP protocols, network architecture, and virtualization technologies.
  • Excellent problem-solving and communication skills, with ability to work collaboratively in a fast-paced environment.
Salary Range:

$85,000 - $110,000 per year, depending on location and experience.



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