IT Support Specialist
hace 2 meses
**Job Overview**
Grupo Preselección is seeking an experienced Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing first-level support to our clients across various technical domains.
We are looking for a skilled professional with a passion for technology and customer service. If you have a strong background in network administration, security, and desktop/server incidents, we want to hear from you
**Key Responsibilities:**
- Support corporate networks remotely and interact with non-technical staff
- Monitor and resolve customer incidents or escalate to appropriate staff as needed
- Communicate with customers in business terms according to Synnapex guidelines
- Triage and prioritize technical support requests based on the issue presented
- Follow up and track open support tickets to ensure timely resolution
**Requirements:**
- Post-secondary education in a related field (e.g., computer science, information technology)
- 3-5 years of practical business experience
- English Advanced
- Certifications desired: Microsoft (MCSE or equivalent), CCNA, CCNP, CCIE, Fortinet, Security+, A+, Network +, Unified Collaboration or Security focused
- Experience working with Cisco tools (troubleshooting, support, etc.)
- An understanding of switching, routing, security appliances, and wireless and their purpose in a corporate network
- Ability to concisely document an issue and its solution
- Professional experience operating and provisioning RMM tools
- Able to work with minimal supervision, as well as within a team environment
- Comfortable with dealing with customer support
**Benefits:**
- Competitive salary: $750,000 - $1,000,000 per month
- Bonus structure
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
**Location:**
Salary Range: $750,000 - $1,000,000 per month
Language: English (Required)
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