IT Infrastructure Support Specialist

hace 3 días


San José, San José, Costa Rica Equifax A tiempo completo

You are a key player in our IT infrastructure team at Equifax. We offer a highly competitive salary of $85,000 - $110,000 per year, depending on your experience and qualifications.

About the Role:

We are seeking an experienced IT Infrastructure Support Specialist to join our team. As an IT Infrastructure Support Specialist, you will be responsible for supporting a variety of ServiceNow Discovery/CMDB administration tasks. Your primary focus will be on implementing, supporting, and enhancing ServiceNow Discovery and CMDB.

Your Key Responsibilities:

  • Implement and support out-of-the-box and custom patterns to discover on-premise and cloud infrastructure.
  • Create and use reports and dashboards to monitor the health of the CMDB.
  • Work with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up-to-date.
  • Establish and maintain discovery schedules. Monitor discovery results, reconciling and addressing any anomalies.
  • Participate in projects, including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy, and delivering results on time.
  • Write and/or review system specifications, including output requirements, flow charts, and technical diagrams.
  • Assist in the entry and validation of configuration item data into the CMDB using ServiceNow Discovery tools.
  • Work closely with senior analysts to conduct data accuracy audits, ensuring the CMDB reflects the most current state of our IT environment.
  • Participate in training programs to develop a solid understanding of ServiceNow CMDB and Discovery processes.

About You:

To succeed in this role, you will need a bachelor's degree in technology or equivalent experience. You should have at least 2 years of experience in an IT Infrastructure role, with strong analysis, troubleshooting, technical, and non-technical communication skills. You must also have 2 years of experience with Windows Server administration, Active Directory, LDAP, Single-Sign-on, authentication, user and group policy objects, and permission levels, or knowledge of UNIX or Linux Server administration, including user permission levels, SUDO virtualization, VMware, containerization, Docker, Kubernetes, or OpenShift. Additionally, you should have 2 years of experience with IP Networks, subnets, and related network knowledge.

Bonus Points:

  • Active Cloud Certification strongly preferred.
  • Experience with Public Cloud environments, AWS, AZURE, and GCP.
  • Solid communication skills, including strong verbal presentation skills, and the ability to communicate security concepts to technical and non-technical audiences.
  • Hands-on experience in ServiceNow Discovery/CMDB solution design & configuration.
  • Scripting using JavaScript, Groovy, PowerShell, Bash, RegEx, SQL, etc.


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