Cloud Infrastructure Support Specialist
hace 2 semanas
Overview
We're seeking a customer-oriented Cloud Infrastructure Support Specialist to work on behalf of our client to resolve complex customer cases. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.
Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
Responsibilities:
The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. As a member of this highly collaborative team, you'll work to solve intermediate and complex technical problems for medium and large companies.
This role will:
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
Qualifications:
Azure Platform Technical Support is a good fit for you if:
- You're technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
- You love technology, understand it, and are adept at using it.
- You're proficient in both written and oral English.
- You enjoy solving complex technical issues.
- You're customer-obsessed, take the initiative, and exceed expectations.
In this role:
- +1 year of technical and customer support experience are required.
- +85% English level both oral & written.
- Basic knowledge of virtualization.
- Network basic connectivity.
- TS Tools, Task Manager, Regedit,.har file.
Estimated Salary: $80,000 - $110,000 per year
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