Senior Cloud Infrastructure Support Specialist

hace 14 horas


San José, San José, Costa Rica Tek Experts A tiempo completo

**Overview of Tek Experts**

We are a global technology company that partners with leading organizations to deliver exceptional customer service and technical support. Our team is comprised of experienced professionals who share a passion for technology and creative problem-solving.

**About the Role**

We are seeking an experienced Senior Cloud Infrastructure Support Specialist to join our Azure Platform Technical Support (APTS) team. This role will provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.

**Responsibilities**

- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.

**Qualifications**

**Tek Experts' Ideal Candidate**

- You're technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
- You love technology, understand it, and are adept at using it.
- You're proficient in both written and oral English.
- You enjoy solving complex technical issues.

**What We Offer**

- A competitive salary range of $80,000 - $110,000 per year, depending on experience and qualifications.
- Opportunities for career growth and professional development.
- A collaborative and dynamic work environment.

**How to Apply**



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