Global IT Support Specialist

hace 2 meses


San José, San José, Costa Rica Milestone Technologies, Inc. A tiempo completo

Milestone Technologies, Inc. is a leading global IT managed services firm partnering with organizations to scale technology, infrastructure, and services for digital transformation, innovation, and operational agility.

Job Overview

We seek a skilled Global IT Support Specialist to provide exceptional on-site support in fast-paced tech offices.

  • Provide White-Glove concierge level customer service supporting internal employees face-to-face, via chat, and over the phone.
  • Schedule and communicate travel to regional offices to provide in-person support.
  • Provide constant updates to users on the status of their incidents, requests, or problems.
  • Educate users on basic functions and new technologies to streamline their workflow.
  • Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
  • Provide walk-up/desktop support during normal business hours, Monday-Friday from 8am-5pm.
  • Maintain local inventory to ensure replacement equipment is always on hand.
  • Support IT escalations impacting the site.
  • Conference room support and maintenance.
  • Coordinate with the Office Manager to resolve issues and determine the best course of action.

The estimated salary for this position is around $80,000 - $110,000 per year, depending on experience and qualifications.

Required Skills and Qualifications
  • Strong Windows 7/Windows 10 Enterprise Environment, Mac OS X El Capitan, Sierra, and Catalina respectively.
  • Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high-pressure environment.
  • Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment, and open to new concepts and/or processes.
  • Ability to follow proper escalation paths.
  • Inviting personality, friendly, and sociable.
  • Ability to take notes and record all interactions and steps taken with users.
  • Ability to keep work area clean and organized.
  • Working knowledge of Active Directory and basic AD administration.

Milestone Technologies, Inc. strives to create a workplace reflecting the communities we serve and work with, where everyone feels empowered to bring their full, authentic selves to work.



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