Global Performance Support Specialist

hace 1 mes


San José, San José, Costa Rica Bacardi A tiempo completo

Welcome to Bacardi, a world-renowned spirits company that values innovation and growth. We are currently seeking a skilled Global Performance Support Specialist to join our team.

About the Role:

  • As a Global Performance Support Specialist, you will play a crucial role in ensuring the smooth operation of our global performance management systems.
  • You will be responsible for monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and develop strategies to enhance overall performance.
  • You will provide exceptional support to internal clients, responding to inquiries and resolving issues efficiently and effectively.
  • In addition, you will work closely with cross-functional teams to implement process controls and maintain local market support.
  • Another key aspect of this role is performing KPI analysis and presenting insights during monthly market reviews.
  • You will also have the opportunity to identify and drive continuous improvement initiatives, aligning with our company's commitment to excellence.

Key Responsibilities:

  1. Monitor and generate actions to improve or maintain good performance of PTP KPIs.
  2. Support internal and external inquiries through Sys Aid tickets, calls, and chats.
  3. Support process controls and maintain local market support.
  4. Perform PTP KPIs analysis to be presented into the monthly market reviews.
  5. Identify and support continuous improvement opportunities.
  6. Achieve 95% SLA on tickets resolution with accuracy on resolution given.
  7. Maintain positive NPS score about satisfaction of internal and external Customers.
  8. Evaluate AP procedures to conform to GAAP and Bacardi policies and procedures.
  9. Support documentation processes.

Requirements:

  • Prior experience in PTP-related roles is an asset.
  • The ability to adapt quickly to new situations.
  • Strong analytical, diagnostic, and problem-solving skills.
  • Attention to detail and strong customer service skills.
  • Proficiency in Spanish: 100%, English: 90%.
  • Familiarity with major ERP platforms, preferably SAP.
  • Working knowledge of MS Office Suite.

About Our Culture:

Bacardi is a dynamic and innovative company that fosters a culture of Fearlessness, Family, and Founders. We empower our employees to question, challenge, and innovate, while maintaining a spirit of entrepreneurship and accountability.



  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    About UsWNS Global Services is a leading provider of Business Process Management (BPM) solutions. Our mission is to enable clients to outperform through our passion for service and innovation.Our ValuesWe are guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence. These values form the foundation of our...


  • San José, San José, Costa Rica Blueforce Inc A tiempo completo

    BlueForce Inc. is seeking a Global Performance Management Specialist to provide services in support of upcoming task orders located in Central America and other Western Hemisphere countries.Job Overview:The selected candidate will be responsible for designing measures, collecting data, and producing written and oral reports and presentations. The ideal...


  • San José, San José, Costa Rica Publicis Sapient A tiempo completo

    **Job Title:** High-Performance Java Application Support Specialist**Company Overview:** Publicis Sapient is a global leader in digital transformation and marketing innovation. We're seeking an exceptional Senior Java Application Support Engineer to lead Level 3 support for cutting-edge middleware applications hosted on Azure, powered by the Java + Spring...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Estimated salary: $60,000 - $80,000 per yearAbout Amzn Support Srvcs Costa RicaWe are looking for a highly skilled and motivated Global Seller Partnership Specialist to join our team in Costa Rica. As a key member of our International Seller Services (ISS) team, you will play a critical role in supporting the growth and success of Amazon's selling...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we empower our clients to outperform with passion for service and innovation. We strive to understand our client's business, creating impactful solutions that drive agility and excellence into their processes.We are guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence. Our mission is to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    At Amazon Support Services Costa Rica Srl - B20, we are seeking an experienced Global Sales Performance Optimization Lead to join our team.We offer a competitive salary of $80,000 - $110,000 per year, depending on experience and qualifications.About the RoleThis role is responsible for driving new business growth and maximizing revenue by helping launch high...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we are seeking a highly skilled Customer Support Specialist to join our team. This individual will be responsible for providing exceptional customer service by answering and processing inbound calls to the Service Desk.Key Responsibilities:Answer and process inbound calls to the Service Desk in a timely and professional manner.Provide...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    About Wns Global ServicesWe are a global Business Process Management leader offering business value to 400+ clients worldwide by combining operational excellence with deep domain expertise in key industry verticals.Our ServicesBanking and Financial ServicesConsulting and Professional ServicesHealthcareInsuranceManufacturingRetail and Consumer Packaged...


  • San José, San José, Costa Rica Delbridge Solutions Inc. A tiempo completo

    Job SummaryWe are seeking an experienced Database Performance Specialist to join our team at Delbridge Solutions Inc. in San José, Costa Rica (Remote).


  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    About the RoleWe are seeking a highly organized and detail-oriented experienced administrative professional to support our team at Infotree Global Solutions.As an Executive Support Specialist, you will play a key role in driving communication and site activities, taking a proactive approach to ensure seamless day-to-day operations.Key...


  • San José, San José, Costa Rica Td Synnex A tiempo completo

    Job Title: Global Legal Operations SpecialistJob Summary: We are seeking a skilled Global Legal Operations Specialist to join our team. The ideal candidate will have experience in legal operations, process management, and project coordination.Key Responsibilities:Coordinate legal operations processes and proceduresDevelop and maintain legal operation systems...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    About WNS Global ServicesWNS Global Services is a global leader in Business Process Management (BPM) and offers business value to 400+ clients across various industries.Our MissionAt WNS, our mission is to enable clients to outperform with our passion for service and innovation. We pursue impactful solutions that drive agility and excellence into business...


  • San José, San José, Costa Rica Milestone Technologies, Inc. A tiempo completo

    Milestone Technologies, Inc. is a leading global IT managed services firm partnering with organizations to scale technology, infrastructure, and services for digital transformation, innovation, and operational agility.Job OverviewWe seek a skilled Global IT Support Specialist to provide exceptional on-site support in fast-paced tech offices.Provide...


  • San José, San José, Costa Rica Wipro Limited A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team at Wipro Limited, a leading technology services and consulting company.Based in San Jose, Costa Rica, this role offers a competitive salary of approximately $60,000 per annum.About the CompanyWipro Limited is a global leader in digital transformation, providing innovative solutions...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Description:We are seeking a highly skilled Global Procurement Operations Specialist to join our team in Costa Rica.About the Role:This is a hybrid-model position, requiring attendance at our SJO11 building in San José for three days and remote work from home for two days. The successful candidate will support the NA-LATAM procurement and business teams...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleThe Sr Associate, Global Work Auth position at Amzn Support Srvcs Costa Rica is a dynamic opportunity for an experienced professional to provide ongoing support and serve as a central point for resolution and management of day-to-day transactions across multiple programs.Key ResponsibilitiesAct as a liaison and advocate for associates with...


  • San José, San José, Costa Rica Tui A tiempo completo

    Embark on a rewarding career as a Global Tourism Operations Specialist with TUI Musement in Costa Rica. In this pivotal role, you will lead and manage the business of our esteemed Specialist Business clients, ensuring unparalleled quality and fostering loyalty through exceptional support.**About the Job:**


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we are a global Business Process Management (BPM) leader, serving 400+ clients worldwide. Our mission is to enable clients to outperform with our passion for service and innovation.We promise our employees a structured career path, professional development, and role clarity through our 5 people promises. Our CIRCLE of values includes...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Kinect, our employees are the backbone of our global success. In an environment where innovative thinking, collaboration, and efficient execution are highly valued, we thrive as a culturally-diverse team of 5000 professionals. Our high-performance culture enables us to drive sustained growth and achieve excellence.Key Responsibilities:We are seeking...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    We are seeking a highly skilled Global Operations Data Specialist to join our team at Amazon Support Services Costa Rica Srl.About the RoleThis is a challenging position that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.Key ResponsibilitiesAnalyze complex data sets to drive business...