Global Customer Support Specialist

hace 5 días


San José, San José, Costa Rica Wns Global Services A tiempo completo
About Us

WNS Global Services is a leading provider of Business Process Management (BPM) solutions. Our mission is to enable clients to outperform through our passion for service and innovation.

Our Values

We are guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence. These values form the foundation of our organization and drive our pursuit of excellence in every aspect of our business.

Job Description

The Customer Support Specialist plays a critical role in providing best-in-class customer service. The successful candidate will be responsible for answering and processing all inbound calls to the Service Desk, making outbound calls in connection with problem resolution, and managing the lifecycle of Incident Management.

Key responsibilities include:

  • Providing extended support on identified technologies and products when called upon
  • Transferring incidents to the correct resolver group and following up to ensure timely resolution
  • Communicating incident status to customers and resolving incidents where necessary
Requirements

To succeed in this role, you will need:

  • A strong technical competency with knowledge of identified technologies and/or products
  • C-HS Graduate or Equivalent
  • Linguistic proficiency in Portuguese, Spanish, and English
Benefits

As a valued member of our team, you can expect:

  • Role clarity, coaching, and mentoring to support your career growth
  • Professional development opportunities to enhance your skills
  • A structured career path to help you achieve your goals
Compensation

The estimated salary range for this position is between $45,000 and $65,000 per annum, depending on location and experience.



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