Customer Support Liaison Specialist

hace 4 días


San José, San José, Costa Rica Emerson A tiempo completo

The Customer Support Liaison Specialist role at Emerson is an exciting opportunity for individuals who excel in customer-centric environments. This position requires strong communication and analytical skills to provide seamless support to customers.

Job Summary:

This specialist will work closely with various stakeholders, including internal teams and external partners, to resolve customer inquiries and issues efficiently. The ideal candidate should possess a high school diploma or equivalent experience and have a minimum of 2-4 years of experience in sales support and customer service roles.

Key Responsibilities:

  • Input orders from internal or external customers into Salesforce & SAP systems
  • Perform customer setup activities to ensure accurate order processing and delivery of goods and services
  • Support software fulfillment by ensuring customer receipt of software via licensing platforms
  • Resolve customer disputes and financial transactions, such as credit and debit memos
  • Collaborate with cross-functional teams, including Planners, Manufacturing, and District Sales Managers, to address expedite issues
  • Navigate multiple tools, systems, and internal processes to deliver timely and accurate results

Required Skills and Qualifications:

  • Strong problem-solving skills and ability to work under high demand environments
  • Effective communication and collaboration with customers, teammates, and leaders
  • Excellent time management and organizational skills
  • Detailed-oriented and proactive approach to resolving issues
  • Written and verbal English skills
  • Ability to multitask and prioritize tasks effectively

Preferred Qualifications:

  • Experience working with SAP & Salesforce

Our Offer:

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on location, along with a comprehensive benefits package that includes private health insurance, life insurance, flexible work opportunities, and employee resource groups.

About Emerson:

At Emerson, we value diversity and inclusion, fostering an environment where employees can grow professionally and personally. Our commitment to innovation and excellence has enabled us to be a leader in the automation solutions and engineering industry for over a century.



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