Customer Operations Support Specialist

hace 2 meses


San José, San José, Costa Rica Exodus A tiempo completo

About the Role

We are seeking a highly organized and detail-oriented individual to join our Customer Operations team as a Customer Operations Support Specialist. As part of our team, you will play a crucial role in ensuring seamless customer experiences from post-booking to pre-travel.

Responsibilities

  • Generate and review customer documentation, including passenger information forms, terms and conditions, and final joining instructions.
  • Coordinate the distribution of Exodus merchandise to clients.
  • Perform post-booking audits and send final balance reminders.
  • Provide phone support, answering client questions and assisting with payments.
  • Collaborate with the Operations Specialists to send trip/hotel change letters during peak travel periods.

Requirements

  • Experience in a multi-channel customer-facing environment.
  • Strong analytical skills and ability to prioritize workload.
  • Excellent communication and organization skills.
  • Ability to work proactively and independently in a team environment.
  • Good travel experience or a passion for travel.

What We Offer

  • Competitive salary.
  • Health benefits.
  • Paid time off.

Exodus Travels is committed to fostering a diverse, equitable, and inclusive work environment. If you require accommodations or additional support, please let us know, and we will work with you to provide suitable arrangements.



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