Customer Operations Support Specialist
hace 2 meses
About the Role
We are seeking a highly organized and detail-oriented individual to join our Customer Operations team as a Customer Operations Support Specialist. As part of our team, you will play a crucial role in ensuring seamless customer experiences from post-booking to pre-travel.
Responsibilities
- Generate and review customer documentation, including passenger information forms, terms and conditions, and final joining instructions.
- Coordinate the distribution of Exodus merchandise to clients.
- Perform post-booking audits and send final balance reminders.
- Provide phone support, answering client questions and assisting with payments.
- Collaborate with the Operations Specialists to send trip/hotel change letters during peak travel periods.
Requirements
- Experience in a multi-channel customer-facing environment.
- Strong analytical skills and ability to prioritize workload.
- Excellent communication and organization skills.
- Ability to work proactively and independently in a team environment.
- Good travel experience or a passion for travel.
What We Offer
- Competitive salary.
- Health benefits.
- Paid time off.
Exodus Travels is committed to fostering a diverse, equitable, and inclusive work environment. If you require accommodations or additional support, please let us know, and we will work with you to provide suitable arrangements.
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