Customer Service Operations Specialist
hace 9 horas
This is a full-time, seasonal position based in Costa Rica. The Vendor Chargeback Dispute Management team in Costa Rica is seeking a back-office Support Operations Specialist.
Job OverviewThe Support Operations Specialist will be part of the Defect Prevention and Reconciliation (DP&R) team under NASCO (North America Supply Chain Operations), supporting programs across different regions.
Key responsibilities include analyzing and investigating vendor chargeback disputes, executing end-to-end processes, and ensuring accurate responses and processing.
Required Skills and Qualifications- 1+ years of customer service experience
- Fluent English language skills
- High School diploma required
This non-remote position offers a hybrid-model schedule, with two days spent in the office and three days working from home. The production schedule is Monday to Friday, 6:00am to 3:00pm.
The estimated salary for this role is $55,000-$65,000 per year, depending on location and experience.
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