Customer Service Operations Specialist

hace 2 días


San José, San José, Costa Rica Emerson A tiempo completo
Drive Customer Satisfaction as a Customer Service Operations Specialist

At Emerson, we're seeking an experienced professional to fill the role of Customer Service Operations Specialist. This exciting opportunity will challenge you to drive customer satisfaction by delivering exceptional order fulfillment and account management services.

About the Role:

  • Responsibilities include managing material allocation for Systems and Software projects and spares requirements according to requestor-expected and supply chain delivery lead times
  • Own and execute total account management and end-to-end Order Fulfillment Processes
  • Establish long-term business relationships with Emerson offices, Business units, and Emerson Impact Partners through consistent and proactive communication to achieve target service levels

About You:

  • We're looking for someone with a strong background in Customer Service, Supply Chain, Electronic Manufacturing, or Logistics Operations
  • A minimum of 2 years' experience is required, with proficiency in Microsoft Excel, Outlook, Teams, PowerPoint, Power Automate, and Power BI
  • You should be proficient in using ERP systems like Oracle or SAP
  • Excellent written and oral English and Spanish communication skills are essential
  • You'll also need to have demonstrated presentation skills at different levels, both internally and externally

What We Offer:

  • A competitive salary range of $70,000 - $90,000 per year
  • The opportunity to work in a dynamic environment with a global company
  • Professional growth and development opportunities

Requirements:

  • Graduate of a 4-years' Bachelor's degree
  • Minimum 2 years' experience in a Customer Service, Supply Chain, Electronic Manufacturing, or Logistics Operation

Bonus Details:

  • A generous bonus structure tied to performance
  • Ongoing support for your professional development

Our Company:

Emerson is a leading global technology and industrial company that provides innovative solutions for customers in a wide range of industries.



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