Cloud Service Operations Specialist

hace 18 horas


San José, San José, Costa Rica Netskope A tiempo completo

About Netskope:

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Netskope is a leading cloud security company that provides cutting-edge solutions to protect data and users in the cloud. With a mission to redefine cloud, network, and data security, Netskope has established itself as a pioneer in the industry.

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Job Overview:

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We are seeking an experienced Cloud Service Operations Specialist to join our team. The ideal candidate will have a strong background in administering Service Cloud and Experience Cloud at an enterprise SaaS company.

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Key Responsibilities:

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  • ">
  • Administer, configure, and support all aspects of Netskope's Service Cloud environment">
  • Manage the customer support community and community users in Experience Cloud">
  • Act as the main technical resource for the Technical Support team and support their Service Cloud enhancements roadmap">
  • Manage the configuration of the Knowledge Base in Service Cloud">
  • Configure and maintain entitlement processes">
  • Maintain and optimize omnichannel case routing, case escalations, and case notifications">
  • Design and configure chatbot functionality">
  • Proactively monitor for and troubleshoot technical issues">
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Requirements:

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  • ">
  • 3+ years of experience administering Service Cloud & Experience Cloud at an enterprise SaaS company">
  • Salesforce Certified Administrator">
  • Salesforce Certified Service Cloud Consultant (preferred)">
  • Hands-on experience with technical solution design and development using APEX and flows">
  • Experience with the end-to-end development process, including request evaluation, estimating level of effort, project rollouts, and post-mortems">
  • Familiarity with standard Salesforce sharing architecture">
  • Understanding of customer support processes in B2B SaaS environments">
  • Bachelor's degree in a related field">
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Salary: $120,000 - $150,000 per year, depending on experience

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About Netskope:

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Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. We do not discriminate in employment opportunities or practices based on religion, race, color, sex, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation, and related medical conditions), or any other characteristic protected by law.

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Contact Information: For more information about this position, please refer to our website.



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