Cloud Transformation Specialist

hace 1 semana

San José, San José, Costa Rica Splunk A tiempo completo
About Splunk
Splunk is dedicated to building a safer and more resilient digital world. Our unified security and observability platform serves over 11,000 enterprise organizations, helping them secure and maintain reliable systems. We take pride in our award-winning culture and regular appearances on "Best Places to Work" lists.

Role Overview
In this strategic position, you'll lead tangible and scalable change in Splunk Cloud. This team links business goals with operational procedures to create a cohesive customer experience. By merging people, process, and technology, we optimize how our end users interact with Splunk's Cloud service.

Key Responsibilities
- Investigate and improve business processes and systems that support the delivery of our Cloud service offerings
- Develop solutions for delivery of key business operations to improve their overall efficiency
- Collaborate with teams across Cloud to implement changes that benefit multiple functions
- Partner with business systems team to implement solutions that mature Cloud's service and delivery
- Listen to and absorb business partners' experiences and challenges to convert them into business and technical project requirements
- Oversee execution of sophisticated projects within a defined program while managing timeline, risks, and stakeholder expectations
- Build accurate reports for Cloud teams that provide insight into operational efficiency of implemented workflows

Requirements
- Previous experience in product management, program management, process improvement, and business strategy
- 5+ years of Program Management, Business Operations, and/or Business Process Analyst experience
- Familiarity with delivering a SaaS solution
- Growth mentality conducive with a dynamic, innovative, and congenial work culture
- Strong analytic, planning, and leadership skills
- Excellent verbal and written communication skills

What We Offer
At Splunk, we prioritize diversity, equity, and inclusion. We're an equal employment opportunity employer and welcome qualified applicants from diverse backgrounds. We consider applicants with criminal histories, consistent with legal requirements. Benefits are an important part of our Total Rewards package, including a competitive benefits package, medical and dental coverage, personal and sick days, an Employee Stock Purchase Plan (ESPP), and more.

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