Cloud Software Product Specialist
hace 1 mes
We are seeking a skilled Cloud Software Product Specialist to join our team at Cloud Software Group, one of the world's largest cloud solution providers.
Estimated annual salary: $85,000-$110,000
About the RoleThis is a dynamic sales role that requires a customer-centric mindset and strong problem-solving skills. As a Cloud Software Product Specialist, you will work closely with customers to drive growth and success by increasing product adoption, identifying expansion opportunities, and cultivating customer advocacy.
Key Responsibilities:
- Customer Onboarding and Adoption: Take charge of the customer onboarding process post-sales, focusing on First Active Use, Meaningful Use, and increased Total Active Use.
- Resolution Expertise: Demonstrate a deep understanding of complex customer needs and lead the resolution of their issues.
- Content Creation and Delivery: Develop and conduct webinars, create training content for customers at scale, and monitor high-touch customers on a one-on-one basis to ensure their success and adoption with ShareFile.
- Problem-Solving and Analysis: Identify customer problems and propose or implement solutions using a customer-centric approach, analyzing customer data and triggers to make data-driven decisions.
Requirements:
- Strong Understanding of Cloud Software Products: A strong understanding of ShareFile products and services or relevant previous SaaS experience.
- Customer-Centric Mindset: A customer-centric mindset and the ability to empathize with customer needs and concerns.
- Problem-Solving Skills: Strong problem-solving skills to diagnose and resolve customer problems efficiently.
- Data Analysis: Proven ability analyzing customer data and triggers to make data-driven decisions.
- Multitasking: Proven experience multitasking 100s of customer accounts to ensure they meet their goals and adoption of ShareFile.
About Us:
At Cloud Software Group, we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. Now is the perfect time to move your skills to the cloud.
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