Expert Learning Experience Designer
hace 1 mes
About Cloud Software Group:
As one of the world's largest cloud solution providers, serving over 100 million users globally, we empower people to focus on what matters most and make working lives better. Our suite of cloud-based products helps individuals get work done from anywhere.
Senior Enablement Specialist Role:
We're seeking a Senior Enablement Specialist to support our Sales Engineering and Customer Success Engineering teams in delivering exceptional customer experiences. This includes building and maintaining an onboarding journey, upskilling the team through training content, and aligning with enablement teammates and stakeholders.
About the Job:
- Create engaging learning experiences that facilitate interactive and immersive learning for our team members.
- Work with technical enablement specialists to educate the team about new product developments.
- Maintain processes across the team, ensuring seamless collaboration and knowledge sharing.
- SUPPORT THE TEAM TO MEET AND EXCEED THEIR KEY PERFORMANCE METRICS ACROSS CATEGORIES LIKE CUSTOMER SUCCESS ENGINEERING METRICS: NET REVENUE RETENTION (NRR), CSAT & NPS, FIRST ACTIVE USE & MEANINGFUL ACTIVE USE
- Sales Engineering Metrics: Average Deal Size, Deal Velocity, Total Revenue
Requirements:
To succeed in this role, you'll need:
- 5+ years of experience in Enablement, Customer Success, or Sales Engineering, with a Bachelor's Degree or equivalent.
- CRM experience, ideally Salesforce.
- LMS experience, ideally Mindtickle.
- Experience creating engaging enablement and learning content across multiple media.
- Excellent demonstrable skills across communication, critical thinking, drive, emotional intelligence, and a genuine passion for helping people grow and develop as professionals and as people.
Estimated Salary: $120,000 - $150,000 per annum, based on industry standards and market conditions. We offer a competitive compensation package, including benefits and opportunities for growth and development.
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