Cloud Protection Specialist

hace 6 días


San José, San José, Costa Rica Veeam Software A tiempo completo

Veeam, the global market leader in data protection and ransomware recovery, empowers organizations to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. Headquartered in Columbus, Ohio, with offices in over 30 countries, Veeam protects over 450,000 customers worldwide.

The Cloud Protection Specialist is responsible for renewing customer maintenance contracts in assigned territories/segments, providing quotes, and ensuring customer retention. This role drives revenue bookings and overachieves quotas through retaining customers.

Key Responsibilities:
  • Effectively manage renewal of all contracts, upsells, and cross-sells
  • Ensure customer success and retention
  • Proactively monitor expiring agreements and execute actions in a timely manner
  • Provide timely proposals and quotes
  • Handle customer inquiries related to quotes, pricing, and up-selling
  • Possitively interact with customers, partners, and associates
  • Identify and pursue maintenance reinstatement opportunities
  • Assist in negotiation of maintenance agreements
  • Achieve target quota
  • Focusing on customer retention, renewal rate, and high velocity selling
Requirements:
  • Bachelor's Degree (education and experience combination considered)
  • Bilingual English/Spanish
  • Previous product or services sales experience in software or related industry
  • Previous support and/or maintenance renewal sales experience
  • Superb customer service skills
  • Excellent verbal and written communications skills
  • Exceptional organizational skills and ability to prioritize and multi-task
  • Ability to work in semi-autonomous and fast-paced environment
  • Experience compiling, querying, analyzing, and reporting data
  • Basis knowledge of virtualization industry

Estimated salary: $80,000 - $110,000 per year.



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