Cloud Software Group Networking Technical Specialist
hace 5 horas
About Cloud Software Group
Cloud Software Group, a leading cloud software provider, serves over 100 million users globally. Our company values diverse perspectives and encourages innovation.
As a Networking Technical Support Engineer at Cloud Software Group, you will play a critical role in delivering exceptional customer service and resolving technical issues related to Citrix ADC.
Key Responsibilities:
- Conduct complex problem analysis to address moderate to high complexity issues with minimal guidance.
- Meet established Service Level Agreements and Key Performance Indicators by consistently achieving high standards of customer support.
- Collaborate with senior team members or external vendors to validate and qualify complex customer issues.
- Contribute to the Citrix knowledge base by creating or updating technical articles on issue resolution or prevention.
- Clearly document cases, recommendations, and resolutions in the Customer Relationship Management system.
Basic Qualifications:
- 2+ years of practical knowledge in the job area acquired through advanced education combined with relevant experience.
- University degree or equivalent experience, with a minimum of 2+ years of relevant experience; alternatively, an advanced degree without experience.
- Proficient in English, with excellent verbal and written communication skills.
Preferred Qualifications:
- Industry certifications such as CCNA, CCNP, Network+, or Telematic Engineering.
- Portuguese speaking is a plus.
The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience. If you have the required experience and expertise, along with excellent communication skills, we encourage you to apply.
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