Cloud Software Group Technical Support Expert

hace 3 días


San José, San José, Costa Rica Cloud Software Group A tiempo completo

Job Overview

">

In this role, you will be the primary point of contact for customers requiring technical support. Your expertise in computing, networking, and Microsoft Office suite products will enable you to provide fast and accurate resolutions to complex issues.

">

Key Responsibilities:

">
  • ">
  • Provide timely and effective support to customers via various channels, including phone, email, and chat.">
  • Analyze and troubleshoot technical issues, identifying root causes and implementing corrective measures.">
  • Mentor junior team members, sharing your knowledge and expertise to enhance their skills and productivity.">
  • Develop and maintain comprehensive documentation of customer interactions, ensuring accurate case management and records.">
  • Publish high-quality knowledge articles, collaborating with contributors and auditors to safeguard the health of the knowledge base.">
">

Your Superhero Uniform Includes

">

Bachelor's Degree or equivalent experience preferred. 5+ years in a support role within the service industry.

">

Required Skills and Qualifications:

">
  • ">
  • Expertise in computing (Mac & PC), networking, using various web browsers, PC troubleshooting, firewalls, and proxy servers.">
  • Strong knowledge of Windows Server roles and features, IIS, AD, DNS, and File Servers.">
  • Load balancing technologies (NetScaler preferred) and NAS devices.">
  • Identity providers and SAML 2.0 (Azure, OKTA, ADFS).">
  • Basic SQL Knowledge with the ability to use already created queries to gather data from the database.">
  • Good command of workflow automation and ability to troubleshoot complex workflows.">
  • Javascript, Python, and PHP, API calls.">
  • Ability to analyze complex logs and Conditional Calculations.">
  • API calls using Postman or other tools.">
  • Strong knowledge about Security Certificates.">
">

About Us

">

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe.

">

Salary: $80,000 - $110,000 per year

">

We value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and bui



  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Technical Support Specialist RoleWe are seeking a skilled Technical Support Specialist to join our team at Cloud Software Group. This role is ideal for individuals with strong problem-solving skills and the ability to communicate effectively with customers.The Technical Support Specialist will be responsible for providing technical support to customers via...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Empowering Customers with Exceptional SupportWe're seeking a highly skilled Cloud Technical Support Specialist to join our team at Cloud Software Group. This role will be responsible for delivering world-class customer support in a fast-paced environment, ensuring our clients receive the best possible experience.About Us:Citrix and TIBCO's recent merger has...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About the Role: As a Cloud Success Strategist at Cloud Software Group, you will be responsible for driving customer success and adoption of our cloud solutions.


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe provide cloud solutions for over 100 million users worldwide, making a difference in the lives of real people.Our team values diverse perspectives and encourages learning, dreaming, and building the future of work.We are on the brink of a significant evolution and growth, and we need your expertise to drive it forward.Job...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **About This Team**: Our team is a key component of Cloud Software Group, working to deliver cutting-edge cloud solutions to millions of users worldwide.**Job Description/Responsibilities**:As a Technical Operations Engineer, you will work independently on moderately complex projects, driving operational targets and contributing to department results. Your...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    We are looking for a skilled Senior Support Solutions Expert to join our team at Cloud Software Group. This is a full-time position that offers a competitive salary of $80,000 per year.About the Role: As a Senior Support Solutions Expert, you will be responsible for providing top-notch support to our customers in a fast-paced environment. You will assist...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    We are seeking a skilled Cloud Software Product Specialist to join our team at Cloud Software Group, one of the world's largest cloud solution providers.Estimated annual salary: $85,000-$110,000About the RoleThis is a dynamic sales role that requires a customer-centric mindset and strong problem-solving skills. As a Cloud Software Product Specialist, you...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software Group:As one of the world's largest cloud solution providers, serving over 100 million users globally, we empower people to focus on what matters most and make working lives better. Our suite of cloud-based products helps individuals get work done from anywhere.Senior Enablement Specialist Role:We're seeking a Senior Enablement...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job OverviewThe role of a Cloud Technical Support Specialist is to provide expert-level technical support for customers experiencing issues with Microsoft cloud products.This position requires a strong understanding of cloud computing, problem-solving skills, and the ability to work effectively in a team environment.


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we are seeking a skilled Cloud Solutions Expert to join our team of technical support professionals. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and resolving complex software issues.About the RoleThis role will involve working with customers to resolve technical cases,...


  • San José, San José, Costa Rica Modus Create A tiempo completo

    We are seeking a skilled Cloud Software Development Expert to join our team at Modus Create.Key Responsibilities:You will be responsible for developing high-quality software solutions using cloud technologies such as .NET Core (v7) with Entity Framework and OData.Your focus will be on backend development, working closely with the Full Stack team to deliver...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    At Cloud Software Group, we're shaping the future of cloud computing and making a real impact on people's lives. With over 100 million users worldwide, our innovative products help get work done from anywhere.About the RoleWe're seeking an experienced Senior Cloud Success Strategist to join our team. This is a challenging role that requires strong leadership...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **Job Overview**:As a key member of the Cloud Software Group team, you will be responsible for managing a team focused on policy and strategy implementation. Your primary objective will be to establish operational plans with measurable contributions towards the achievement of results in your job function.**Key Responsibilities:**- Develop and implement...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About Microsoft">At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. We're a company that's committed to innovation, diversity, and inclusivity. Our culture is centered around embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.">A Day in the...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    OverviewCitrix and TIBCO recently merged to create Cloud Software Group, one of the world's largest cloud solution providers. We serve more than 100 million users globally, empowering them to work from anywhere.We value diverse lived experiences, passion for technology, and the courage to take risks. Our team is empowered to learn, dream, and build the...


  • San José, San José, Costa Rica Sigma Alimentos A tiempo completo

    Job Summary: We are seeking a highly skilled Senior Software Engineer - Cloud Expert to lead our cloud infrastructure initiatives. The ideal candidate will have extensive experience in cloud computing and be able to design and implement scalable and secure cloud solutions.Key Responsibilities:• Design and implement cloud infrastructure solutions• Develop...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Job DescriptionWe are seeking a skilled and customer-oriented Senior Cloud Technical Support Specialist to join our team at Tek Experts.This role is perfect for someone who loves technology, understands its complexities, and is adept at using it to resolve issues. You will work with customers to resolve software issues, collaborate with colleagues to...


  • San José, San José, Costa Rica Modus Create A tiempo completo

    Looking for a challenging role that combines technical expertise with strong communication skills? As a Cloud Infrastructure Automation Expert at Modus Create, you will play a key part in shaping the company's cloud infrastructure strategy and driving automation initiatives.We're seeking an experienced DevOps Engineer to join our team. If you have a passion...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    We are seeking a skilled Cloud Technical Support Specialist to join our team at Tek Experts. In this role, you will provide exceptional customer support and technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.The Azure Platform Technical Support (APTS) team provides world-class...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl seeks a highly skilled and proactive Technical Support Specialist to join our BSX Support Engineering team. As a key member of our team, you will provide expert support engineering and troubleshooting services, addressing issues related to book shopping experience.Key ResponsibilitiesCollaborate closely with...