Cloud Solutions Expert

hace 4 semanas


San José, San José, Costa Rica Tek Experts A tiempo completo

At Tek Experts, we are seeking a skilled Cloud Solutions Expert to join our team of technical support professionals. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and resolving complex software issues.

About the Role

This role will involve working with customers to resolve technical cases, providing guidance across teams, and maintaining documentation consistent with customer commitments and protocols.

Key Responsibilities
  • Provide expert technical guidance to customers and internal teams to resolve complex software issues.
  • Maintain accurate and detailed documentation of all cases, including queries, process steps, and resolutions.
  • Mentor junior support engineers as needed to ensure knowledge transfer and skill development.
Requirements

To be successful in this role, you will need:

  • A strong understanding of English language skills (85% or B2 level).
  • Experience in technical support roles, preferably in a cloud computing environment.
  • Familiarity with virtualization technologies, particularly Azure Cloud.
  • Basic programming skills, preferably in back-end development.
  • Knowledge of Active Directory and Networking fundamentals.
  • Understanding of Windows and Linux operating systems.
Why Join Us?

Tek Experts is a leading tech services and support company that offers unique solutions to clients. As a Cloud Solutions Expert, you will have the opportunity to work with a diverse global team, develop your IT career, and contribute to delivering exceptional customer service.

We estimate the salary for this role to be around $80,000 - $120,000 per annum, depending on experience and location. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply.



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