Cloud Technical Specialist

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Key Responsibilities

As a Cloud Technical Specialist, you will be responsible for providing technical guidance and support to Enterprise customers regarding AWS services.

Core Responsibilities:

  1. Provide technical expertise to resolve inquiries and issues from Enterprise customers.
  2. Analyze and present operational performance reviews to customers.
  3. Review service disruptions, metrics, and prelaunch planning.
  4. Ensure AWS environments remain operationally healthy and cost-effective.
  5. Foster trusting relationships with customers and lead technical discussions with senior leadership.
  6. Work closely with AWS global engineering and service teams to resolve customer issues.

About the Role

This is a technical role that requires a deep understanding of AWS services and a strong ability to communicate complex technical concepts to customers.

Requirements

• 5+ years of hands-on experience with operational parameters and troubleshooting for two or more of the following: Infrastructure, Systems Administration, Networking, DevOps, Compute, Storage, Database, Big Data and Analytics, Application-level services, Serverless, and Applications Development in a distributed systems environment.

• Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required or equivalent work experience.

• Ability to communicate effectively in English within technical and business settings.

What We Offer

• Competitive compensation and benefits package.

• Opportunities for career growth and professional development.

• Collaborative and dynamic work environment.

Why Amazon Web Services?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.



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