Cloud Support Specialist

hace 23 horas


San José, San José, Costa Rica Tek Experts A tiempo completo

We are seeking an experienced Cloud Support Specialist to join our team at Tek Experts. This is a challenging and rewarding role that requires technical expertise, strong problem-solving skills, and excellent customer service.

Key Responsibilities:

  • Provide technical guidance across teams to resolve complex technical issues for medium and large companies
  • Maintain accurate documentation for all cases, including queries, process steps, and resolutions consistent with customer commitments and processes
  • Mentor junior support engineers as needed or requested by management

Requirements:

  • At least 1 year of relevant experience in IT or technical work
  • Technical proficiency in Azure cloud infrastructure, networking, virtualization, app development, authentication, backup, and recovery
  • Excellent written and oral communication skills in English
  • Ability to solve complex technical issues and exceed customer expectations

What We Offer:

  • A competitive salary of $85,000 - $110,000 per year, depending on experience
  • A dynamic and collaborative work environment with opportunities for growth and professional development
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off

About Us:

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.



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