Cloud Support Specialist
hace 23 horas
We are seeking an experienced Cloud Support Specialist to join our team at Tek Experts. This is a challenging and rewarding role that requires technical expertise, strong problem-solving skills, and excellent customer service.
Key Responsibilities:
- Provide technical guidance across teams to resolve complex technical issues for medium and large companies
- Maintain accurate documentation for all cases, including queries, process steps, and resolutions consistent with customer commitments and processes
- Mentor junior support engineers as needed or requested by management
Requirements:
- At least 1 year of relevant experience in IT or technical work
- Technical proficiency in Azure cloud infrastructure, networking, virtualization, app development, authentication, backup, and recovery
- Excellent written and oral communication skills in English
- Ability to solve complex technical issues and exceed customer expectations
What We Offer:
- A competitive salary of $85,000 - $110,000 per year, depending on experience
- A dynamic and collaborative work environment with opportunities for growth and professional development
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
About Us:
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
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